World Association of Newspapers and News Publishers

Best practices for online comment moderation

World News Publishing Focus

World News Publishing Focus
Your Guide to the Changing Media Landscape

Best practices for online comment moderation

In partnership with the Open Society Foundations, the World Editors Forum is conducting interviews with 100 online editors, social media editors and community managers to identify the different ways that news organisations are approaching online commenting, and to offer best practices to distribute to editors around the globe.

Kilman presented some initial findings, ahead of an in-depth report which will be published in July. Best practices identified so far include:

  • Post guidelines for contributors on site, and use those criteria in moderation practices.
  • Guidelines should encourage constructive conversation, encourage others to get involved – many of them don't
  • Educate your readers and users
  • Highlight good comments
  • Appoint a community manager/social media editor

For more information, please download the PDF of his presentation.




Emma Goodman's picture

Emma Goodman


2013-06-04 17:34

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The World Editors Forum is the organisation within the World Association of Newspapers devoted to newspaper editors worldwide. The Editors Weblog (, launched in January 2004, is a WEF initiative designed to facilitate the diffusion of information relevant to newspapers and their editors.

The 71st World News Media Congress, the 26th World Editors Forum and the 3rd Women in News Summit took place from 1 - 3 June 2019 in Glasgow, Scotland.

In this blog, WAN-IFRA provides previews, interviews, summaries of the presentations and other useful information about the Congress.

Participants were also very active on Twitter throughout the event under the hashtag #wnmc19.

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